Medical Device OEM Services and Strategic Solutions Partner
The Alpha Source Group Depot Concept
Over the years, we've expanded our capabilities to bring repairs inhouse and offer manufacturers a depot concept. We become an extension of an OEM's service department and can work on almost any medical device that can be sent to us via standard carrier such as FedEx, UPS or a carrier of your choice. Our services include:
- electronic and circuit board repair
- mechanical repairs
- quality assurance (QA) and quality control (QC) testing
- equipment refurbishments, upgrades and updates
- product recalls
- end-of-life (EOL) equipment support
- assembly and sub-assembly capabilities
- parts harvesting
External Repair and Support Services
Our capabilities aren't limited to our four walls though. Once our technical staff has fully acquired the knowledge and skills on your products, we can also assist you with a variety of field support services such as:
- Field repairs and PMs
- Retrofits
- Installations
- Deinstallations
- Demo services
Your OEM Strategic Solutions Partner
To be a true strategic services partner, we recognize that each OEM requires a distinct approach. Our leadership team has developed a process that helps us identify your company's greatest repair and services challenges so that we can develop a custom solution that fits within your existing operational model, all while keeping your customers satisfied.
Some of our successes in achieving these types of results include those we've accomplished for Angiodynamics and Haemontics. Take a moment to view and download these success stories below.
Case Studies
Download our case histories to see how Alpha Source Group has partnered with these companies and was able to improve service time, service efficiency, and customer satisfaction.
FAQs
Click the plus sign (+) next to each question to see our responses.
Tell Us How We Can Become Your OEM Services and Strategic Solutions Partner
With our wealth of services, let us know how we can help you and you company. We’d enjoy exploring opportunities to become your OEM strategic services partner. Just fill out the form below and someone will be in touch with you within one business day.
Or, feel free to reach out directly to any of our OEM Strategic Experts by phone or email.
Vionnta Rivers
Chief Revenue Officer
vionnta.rivers@alphasource.com
352-507-2305
Tim Budrewicz
Vice President, Strategic Accounts
tim.budrewicz@alphasource.com
203-917-1673
Karl Wolcott
Vice President, Strategic Accounts
karl.wolcott@alphasource.com
216-316-2818